Inbox
Find and Organize Chats
Search the inbox, combine filters, and save frequently used views.
Use the chat list to narrow a large inbox to the conversations that need action.
Search
Search the chat list by client name or phone number. Search works together with the selected tab, status, and filters.
Available Filters
| Filter | Use it to |
|---|---|
| Integrations | Show chats from selected channels or accounts. |
| Tags | Find clients with selected tags. |
| Operators and managers | Find chats owned by selected staff members. |
| Groups | Limit results to selected teams. |
| Statuses | Combine Auto, Manual, Unassigned, or Blocked. |
| Reply | Show all chats, chats without a reply, or read chats without a reply. |
| Created from / to | Limit chats by creation date. |
The filter button shows how many filter groups are active. Click Reset to clear the current filter set.
Saved Filters
Save a useful combination when you need it regularly.
- Configure filters.
- Click Save filter.
- Enter a clear name, such as Unassigned Telegram today.
- Select the saved filter from the navigation to apply it again.
Selecting the active saved filter again clears it. Deleting a saved filter does not delete or change any conversations.
Useful Views
| Goal | Suggested setup |
|---|---|
| Find unanswered work | Reply: Without reply plus the relevant integration or group. |
| Review read but unanswered chats | Reply: Read and without reply. |
| Find unowned conversations | Status: Unassigned. |
| Review your follow-ups | My chats plus a follow-up tag. |
| Monitor automation handoff | Status: Manual plus the automation integration. |
Visible tabs and filter results depend on your chat permissions and current organization.