Message Templates
Create reusable text, media, document, voice, and video-note replies.
Message templates are reusable replies that operators can send in chats.
Use templates for welcome messages, sales scripts, objections, payment instructions, follow-ups, support replies, media files, and video notes.
Templates Page
The Templates tab lists all reusable messages.
| Column | Description |
|---|---|
| Name | The template name operators use to identify the reply. |
| Type | Template type: Text, Media, Document, Voice, or Video note. |
| Category | The template category. |
| Attachments | Number of files attached to the template. |
| Enabled | Whether the template is available to operators. |
| Preview | A short preview of the template content or attached file. |
| Actions | Edit or delete the template. |
Create a Template
- Open Settings.
- Go to Templates.
- Open the Templates tab.
- Click Create Template.
- Enter the template name.
- Select the template type.
- Choose a category.
- Add the message text, media, or attachments.
- Enable the template when it is ready for operators.
- Save the template.
Template Types
| Type | Description |
|---|---|
| Text | A regular text reply. Text is required and attachments are not used. |
| Media | Up to 10 image or video attachments with optional text. |
| Document | One or more supported document attachments with optional text. |
| Voice | One audio attachment. Voice templates cannot include text. |
| Video note | One video attachment sent as a video note. It cannot include text. |
Create at least one category before saving a template. Wait for every attachment upload to finish and remove failed uploads before saving.
Enabled and Disabled Templates
Each template has an Enabled switch.
| Status | Meaning |
|---|---|
| Enabled | Operators can use the template in chats. |
| Disabled | The template is saved but hidden from operators. |
Disable a template when it should not be used yet, but you do not want to delete it.
Operators need template-use permission to open the picker or use / search in the composer.
Search and Pagination
Use Search templates to find a template by name, category, or preview text. Use the Per page selector when the list becomes long.
Variables
Templates can include variables:
Hello {client.name}, your chat ID is {chat.id}.When the message is sent, GChat replaces variables with real values:
Hello John, your chat ID is 1024.See Message Variables for the full syntax.
Best Practices
- Use clear template names, for example Welcome message, Payment instruction, or No money objection.
- Keep replies short enough for operators to scan before sending.
- Group templates by category.
- Test variables before enabling a template.
- Disable outdated templates instead of deleting them immediately.